Terms and Conditions

Last Updated: June 25, 2026

These Terms and Conditions (“Terms”) govern your access to and use of https://doorandwindow.store/, (owned and operated by A1 Doors & Windows), including any purchases, quote requests, communications, appointments, and other services offered through the website.

In these Terms, “A1 Doors & Windows, “we,” “us,” and “our” refer to A1 Doors & Windows. “You” and “your” refer to the person accessing the website, requesting a quote, placing an order, or otherwise interacting with us.

By accessing our website, submitting a request, creating an account, placing an order, or using our services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the website or submit an order.

1. Business Information

A1 Doors & Windows
Website: https://doorandwindow.store/
Email: info@doorandwindow.store
Telephone: +1 (818) 726-4588

Office Address:
620 N Brand Blvd, Ste 500
Glendale, CA 91203

Showroom Address:
12628 Raymer St
North Hollywood, CA 91605

Showroom visits may be subject to posted business hours, appointment requirements, product availability, and applicable showroom rules.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to place an order or request paid services through our website.

By using the website on behalf of a company, organization, property owner, contractor, or another person, you represent that you are authorized to accept these Terms and make purchasing decisions on that party’s behalf.

3. Website Use

You may use the website only for lawful personal or business purposes.

You may not:

• Use the website for fraudulent, unlawful, or misleading purposes.
• Attempt to gain unauthorized access to the website, customer accounts, servers, or connected systems.
• Introduce viruses, malicious code, automated scraping tools, or other harmful technology.
• Interfere with the website’s operation, security, performance, or availability.
• Copy, reproduce, republish, or commercially exploit website content without written permission.
• Submit false contact, payment, property, delivery, or measurement information.
• Impersonate another person or misrepresent your authority to act for another person.
• Use website content or product information to create a competing website, catalog, or database.

We may restrict or terminate access to the website when we reasonably believe these Terms have been violated.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, dimensions, prices, photographs, renderings, videos, finishes, colors, hardware options, and availability information.

However:

• Images and digital renderings are provided for general illustration.
• Actual colors, finishes, textures, glass appearance, hardware, and materials may vary due to lighting, screen settings, production batches, manufacturing tolerances, and supplier changes.
• Product dimensions may be nominal rather than exact.
• Natural or manufacturing variations may occur in glass, aluminum, vinyl, hardware, screens, seals, finishes, and related materials.
• Minor variations that do not materially affect ordinary functionality may not constitute defects.
• Products displayed on the website may not always be available at the showroom.
• Accessories, furnishings, landscaping, structures, and decorative items shown in product images are not included unless expressly stated.

You are responsible for reviewing the complete product description, specifications, opening direction, configuration, color, finish, glass type, screen type, hardware, dimensions, and quantity before approving an order.

5. Product Availability

All products and services are subject to availability.

We may:

• Limit product quantities.
• Discontinue products or options.
• Substitute components only with customer approval when the substitution materially changes the order.
• Refuse or cancel an order when a product is unavailable, incorrectly priced, restricted, or affected by an obvious website error.
• Update product specifications without prior notice when no confirmed order is affected.

Adding an item to a cart, requesting a quote, or submitting payment information does not guarantee availability or acceptance of the order.

6. Quotes and Estimates

Quotes, proposals, and estimates are based on the information available when they are prepared. Unless otherwise stated in writing:

• A quote is not an acceptance of an order.
• A quote may be subject to expiration.
• Pricing may change if measurements, quantities, configurations, materials, labor requirements, delivery conditions, access conditions, taxes, or other project details change.
• Verbal estimates are preliminary and are not binding.
• Website calculators, estimated dimensions, and estimated prices are informational only.
• A quote does not include installation, permits, engineering, demolition, disposal, waterproofing, structural work, electrical work, finishing, painting, stucco repair, or other services unless specifically listed.

A final written quote, sales order, invoice, or project agreement may contain additional terms. Where a signed project agreement conflicts with these website Terms, the signed project agreement will control for that transaction.

7. Measurements and Customer Approval

Accurate measurements are essential for doors, windows, patios, enclosures, and custom products.

Unless A1 Doors & Windows expressly agrees in writing to perform professional field measurements:

• You are responsible for all measurements submitted to us.
• You are responsible for verifying rough openings, finished openings, wall thicknesses, floor conditions, clearances, tracks, thresholds, panel directions, and applicable building requirements.
• A1 Doors & Windows is not responsible for products that do not fit because of inaccurate, incomplete, estimated, or customer-supplied measurements.
• Product dimensions should not be determined solely from photographs, plans, drawings, or verbal descriptions unless we approve that method in writing.

Before production or fulfillment, you may be asked to approve specifications, drawings, shop drawings, order confirmations, or measurement sheets. Your approval authorizes us to proceed based on the approved information.

Changes requested after approval may result in additional charges, production delays, or the inability to modify the order.

8. Orders and Acceptance

Your submission of an order is an offer to purchase products or services. We may accept, reject, or request changes to the order.

An order is considered accepted only after we issue an order confirmation, invoice, written acceptance, or other confirmation and receive any required payment or deposit.

We may cancel or correct an order before fulfillment if:

• Product information or pricing was materially incorrect.
• The item is unavailable.
• Payment could not be verified.
• Fraud or unauthorized activity is suspected.
• Delivery or installation cannot reasonably be completed.
• The order violates applicable law or supplier restrictions.
• A material mistake occurred in the quote or order configuration.

If we cancel an order after collecting payment, we will refund the amount paid for the canceled portion, subject to any separately authorized and already completed services.

9. Custom and Special-Order Products

Doors, windows, glass products, screens, panels, frames, hardware configurations, custom colors, special finishes, and products manufactured or ordered according to customer-selected dimensions or specifications may be considered custom or special-order products.

Custom and special-order products may not be changed, canceled, returned, or refunded after production, fabrication, supplier ordering, or material allocation has started, except where required by law or expressly authorized in writing.

Any approved cancellation may be subject to:

• Design or measurement charges.
• Supplier cancellation charges.
• Restocking fees.
• Material and fabrication costs.
• Shipping or handling expenses.
• Administrative costs.
• Charges for work already completed.

The applicable cancellation terms should be reviewed before you approve and pay for a custom order.

10. Pricing and Taxes

Prices are displayed in U.S. dollars unless otherwise stated.

We attempt to ensure that advertised prices are accurate and include required charges as required by applicable law. Applicable sales tax, government-imposed charges, and separately permitted shipping or delivery costs may be added at checkout or on the final invoice.

Prices may vary based on:

• Product size and configuration.
• Number of panels or tracks.
• Frame color or finish.
• Glass type and thickness.
• Hardware and locking systems.
• Screens and accessories.
• Delivery location.
• Installation conditions.
• Permit, engineering, or project requirements.
• Supplier and material costs.

We reserve the right to correct obvious typographical, technical, or pricing errors. If an error affects an order you submitted, we will provide the corrected information and allow you to approve the revised order or receive a refund for the affected unfulfilled item.

11. Payment

Available payment methods may be displayed on the website or invoice.

You agree to provide accurate and current billing and payment information. You represent that you are authorized to use the selected payment method.

Depending on the transaction, we may require:

• Full payment at checkout.
• A deposit before ordering or production.
• Progress payments.
• A balance before delivery.
• A final payment before or upon installation completion.

Payment schedules stated in a quote, invoice, or signed agreement form part of your order.

We may suspend production, ordering, delivery, or installation if a required payment is late, declined, reversed, disputed, or otherwise not received.

You are responsible for reasonable costs resulting from unauthorized payment reversals, returned payments, or chargebacks submitted contrary to the agreed order terms, to the extent permitted by law.

12. Financing

Any financing option is subject to separate approval, terms, interest rates, fees, disclosures, and agreements provided by the financing company.

A1 Doors & Windows does not guarantee financing approval or financing terms. Unless expressly stated otherwise, financing providers are independent third parties, and their decisions are outside our control.

You are responsible for reviewing and accepting the financing provider’s terms before entering into a financing agreement.

13. Shipping and Delivery

Shipping and delivery dates are estimates unless we expressly guarantee a date in writing.

Estimated timelines may be affected by:

• Manufacturing schedules.
• Supplier availability.
• Customs or transportation delays.
• Weather.
• Labor shortages.
• Material shortages.
• Carrier interruptions.
• Site-access limitations.
• Events outside our reasonable control.

We are not responsible for reasonable delays caused by circumstances beyond our control.

You are responsible for providing a complete and accurate delivery address, telephone number, access instructions, and any information concerning gates, stairs, elevators, parking, loading restrictions, or limited access.

Unless otherwise agreed:

• Delivery does not include installation, unpacking, debris removal, lifting by crane, or movement to a specific interior location.
• You must ensure that an authorized adult is available to accept delivery.
• Additional delivery attempts, storage, redelivery, special handling, or restricted-access services may involve additional charges.
• Risk of loss may transfer as stated in the applicable invoice, delivery agreement, shipping terms, or applicable law.

14. Inspection Upon Delivery

You or your authorized representative should inspect products promptly upon delivery or pickup.

Before signing a delivery receipt, note any visible shortage, broken glass, damaged packaging, frame damage, missing components, or other visible issue.

You must notify us of visible delivery damage or shortages as soon as reasonably possible and within any deadline stated in your order documents or delivery instructions. Include:

• Your name and order number.
• A description of the issue.
• Photographs of the product.
• Photographs of the packaging and shipping label.
• A copy of the delivery receipt, where available.

Do not install, alter, discard, or dispose of a product that you believe is damaged or incorrect until we provide instructions. Installation, modification, or disposal may limit our ability to verify the claim or provide a remedy, except where prohibited by law.

Concealed damage should be reported promptly after discovery.

15. Storage and Unclaimed Products

You must accept delivery or collect products within the agreed timeframe.

If products cannot be delivered or collected because of customer delay, incomplete construction, lack of access, nonpayment, or another customer-controlled reason, we may charge reasonable storage, handling, redelivery, or rescheduling fees.

Products left unclaimed for an extended period may be handled in accordance with the applicable order agreement and California law. Customer delay does not automatically extend a manufacturer’s warranty period.

16. Installation Services

Installation is included only when expressly stated in a written quote, invoice, or installation agreement.

Installation may require a separate contract that describes:

• Scope of work.
• Site conditions.
• Labor and material responsibilities.
• Payment schedule.
• Estimated timeline.
• Permit responsibilities.
• Warranty coverage.
• Exclusions and change-order procedures.

Unless expressly included, installation pricing may exclude:

• Structural modifications.
• Framing repairs.
• Waterproofing or remediation of existing water damage.
• Mold, asbestos, lead, or hazardous-material work.
• Electrical or plumbing work.
• Alarm or security-system work.
• Stucco, drywall, plaster, tile, flooring, siding, paint, or finish repair.
• Engineering or architectural services.
• Permit and inspection fees.
• Crane, scaffolding, or special-equipment services.
• Correction of pre-existing code violations.
• Removal of concealed obstructions.
• Work caused by inaccurate customer-provided information.

Installation requirements vary by product and property. Products should be installed by qualified professionals and in accordance with manufacturer instructions, approved plans, applicable codes, and permit requirements.

17. Site Conditions and Access

When A1 Doors & Windows provides measurements, delivery, or installation services, you must:

• Provide safe and reasonable access to the property.
• Keep children, pets, tenants, customers, and unauthorized persons away from the work area.
• Remove furniture, valuables, window coverings, decorations, and obstructions.
• Disclose known structural, water, electrical, plumbing, asbestos, lead, mold, pest, or hazardous conditions.
• Identify concealed utilities and security systems.
• Obtain any necessary permission from owners, landlords, homeowners’ associations, or property managers.
• Provide access to electricity, parking, loading areas, and other reasonably necessary facilities.

Unexpected or concealed conditions may require additional work, charges, approvals, or schedule changes. We will seek approval before performing material out-of-scope work unless immediate action is reasonably necessary to protect persons or property.

18. Permits, Codes, and Approvals

Permit, engineering, architectural, homeowners’ association, historic-property, zoning, and code requirements vary by project and location.

Unless expressly included in writing, you are responsible for determining and obtaining required:

• Building permits.
• Planning approvals.
• Homeowners’ association approvals.
• Landlord or property-owner approvals.
• Engineering calculations.
• Architectural drawings.
• Energy-code documentation.
• Safety-glazing or egress compliance.
• Other government or third-party approvals.

A product’s availability for purchase does not mean that it is suitable or code-compliant for every location or application.

19. Changes and Change Orders

Changes to a confirmed order or installation scope must be approved in writing.

A requested change may affect:

• Product price.
• Labor cost.
• Material requirements.
• Production schedule.
• Delivery date.
• Installation date.
• Warranty coverage.
• Eligibility for cancellation or return.

We are not obligated to accept changes after production or supplier ordering has begun.

20. Cancellations, Returns, and Refunds

Returns, refunds, exchanges, and cancellations are governed by our posted Return and Refund Policy and any product-specific or order-specific terms disclosed before purchase.

Customers may request cancellation and a refund within 24 hours of placing an order. Approved refunds are subject to a 10% cancellation and administrative fee, which will be deducted from the amount paid.

This 24-hour cancellation policy applies only to orders that have not been shipped or entered production. If an order has already been shipped, it will be handled under our Standard Return Policy. Custom or special-order products cannot be cancelled or refunded once production has begun.

All other eligible returns and refunds remain subject to the return conditions, 25% restocking fee, non-refundable shipping and payment-processing charges, and refund timeline stated in this policy.

21. Product Warranties

Products may be covered by a written manufacturer’s warranty, an A1 Doors & Windows warranty, or both. Warranty coverage varies by product, manufacturer, component, and service.

Any applicable written warranty will control regarding:

• Warranty duration.
• Covered components.
• Exclusions.
• Registration requirements.
• Claim procedures.
• Repair, replacement, or other remedies.
• Transferability.

You are responsible for reviewing the warranty documents provided with the product or order.

Unless expressly stated in a written warranty, coverage may exclude:

• Improper installation.
• Installation contrary to manufacturer instructions.
• Customer-supplied measurements.
• Misuse, abuse, accidents, or unauthorized modifications.
• Normal wear and tear.
• Cosmetic variations within manufacturing tolerances.
• Failure to maintain, clean, drain, lubricate, or adjust products properly.
• Building movement, settling, structural failure, or defective openings.
• Water intrusion caused by surrounding construction, flashing, roofing, stucco, siding, or waterproofing.
• Exposure to harsh chemicals, saltwater, corrosive environments, fire, flood, earthquake, extreme weather, or other external causes.
• Damage caused by third parties, pests, impacts, or attempted repairs.
• Screens, finishes, glass breakage, or consumable components unless expressly covered.

Manufacturer warranties are provided by the relevant manufacturer and are subject to that manufacturer’s terms. We may reasonably assist with a manufacturer claim but do not control the manufacturer’s final decision.

22. Warranty Claims

To submit a warranty or product claim, contact us at info@doorandwindow.store or +1 (818) 726-4588.

Provide:

• Your name and contact information.
• Order or invoice number.
• Product identification.
• Date of purchase or installation.
• A detailed description of the issue.
• Clear photographs or videos.
• Any additional information reasonably requested to evaluate the claim.

You must provide reasonable access for inspection where an inspection is necessary. Do not remove, repair, alter, or dispose of the affected product before receiving instructions, unless reasonably necessary to prevent immediate damage or protect safety.

23. Maintenance and Care

You are responsible for following all manufacturer maintenance, cleaning, drainage, adjustment, lubrication, and care instructions.

Failure to maintain a product properly may affect its operation, appearance, lifespan, or warranty coverage.

Do not use abrasive tools, corrosive chemicals, pressure-washing methods, aftermarket parts, or repair methods that are inconsistent with manufacturer instructions.

24. Accounts

Certain website features may allow or require an account.

You are responsible for:

• Providing accurate account information.
• Maintaining the confidentiality of your password.
• Restricting access to your account and devices.
• All activity conducted through your account.
• Promptly notifying us of suspected unauthorized access.

We may suspend or terminate accounts used fraudulently or in violation of these Terms.

25. Reviews, Photographs, and User Content

You may be able to submit reviews, comments, photographs, videos, project images, questions, or other content.

You retain ownership of the content you submit. By voluntarily submitting content for publication or promotional use, you grant A1 Doors & Windows a nonexclusive, worldwide, royalty-free license to use, reproduce, resize, display, publish, and distribute that content in connection with our website, services, portfolio, and marketing, subject to applicable law and any separate written agreement.

You represent that:

• You own the content or have permission to submit it.
• The content does not violate another person’s privacy, copyright, trademark, or other rights.
• The content is accurate and not deceptive.
• The content is not unlawful, threatening, defamatory, obscene, discriminatory, or malicious.
• The content does not contain confidential information or malicious code.

We may remove user content that violates these Terms but are not obligated to monitor all submissions.

26. Intellectual Property

The website and its content—including text, product descriptions, photographs, renderings, graphics, logos, designs, videos, downloadable materials, software, layout, and branding—are owned by or licensed to A1 Doors & Windows and are protected by applicable intellectual-property laws.

You may view and use the website for legitimate personal or business purchasing purposes. No ownership rights are transferred to you.

You may not copy, modify, reproduce, publish, sell, license, distribute, scrape, frame, reverse engineer, or commercially exploit website content without prior written authorization.

Manufacturer names, product names, and third-party trademarks belong to their respective owners.

27. Third-Party Services and Links

The website may contain links to or integrations with third-party services, including payment processors, financing providers, maps, review platforms, social media websites, manufacturers, analytics providers, and delivery services.

We do not control and are not responsible for third-party websites, terms, privacy practices, security, availability, content, or performance.

Your use of a third-party service is governed by that provider’s terms and policies.

28. Electronic Communications

By using the website or contacting us electronically, you consent to receive transactional communications electronically, including quotes, invoices, order confirmations, notices, disclosures, and customer-service messages.

You agree that electronic communications satisfy legal requirements that communications be in writing, except where applicable law requires another form of consent or delivery.

You are responsible for maintaining an accurate email address and checking messages related to your orders.

29. SMS Terms

When you provide your telephone number and consent to SMS communications, A1 Doors & Windows may send messages concerning:

• Quote requests.
• Appointments.
• Measurements.
• Order updates.
• Delivery or installation scheduling.
• Customer support.
• Promotions, when separately authorized.

Message frequency may vary. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchase.

Reply STOP to opt out and HELP for assistance. An opt-out request may generate one final confirmation message.

Telephone numbers and SMS consent information will not be sold or shared with third parties or affiliates for their own marketing purposes. Information may be provided to service providers as necessary to deliver our messages.

Carriers are not responsible for delayed or undelivered messages.

30. Privacy

Our collection, use, retention, and disclosure of personal information are described in our Privacy Policy.

By using the website, you acknowledge that you have had an opportunity to review the Privacy Policy.

31. Promotions and Discount Codes

Promotions, coupons, sales, discounts, and special offers may be subject to additional terms, including:

• Eligibility restrictions.
• Expiration dates.
• Product exclusions.
• Minimum purchase requirements.
• Geographic limitations.
• Quantity limitations.
• Restrictions on combining offers.

Promotions have no cash value unless required by law. We may cancel or correct promotions affected by fraud, abuse, technical errors, or material advertising mistakes.

32. Disclaimer of Website Information

The website is provided on an “as available” basis.

Website content is intended for general product and business information. It is not architectural, structural, engineering, legal, code-compliance, tax, or other professional advice.

You should consult appropriately licensed professionals regarding your property, installation, design, permitting, structural, and code-compliance needs.

We do not guarantee that:

• The website will always be uninterrupted or error-free.
• All website content will always be current or complete.
• Every product is suitable for every application.
• Product images will exactly match the delivered product.
• Estimated manufacturing or delivery dates will never change.

Nothing in this section excludes warranties or consumer rights that cannot legally be excluded.

33. Limitation of Liability

To the fullest extent permitted by law, A1 Doors & Windows and its owners, officers, employees, contractors, agents, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from website use, delayed delivery, loss of use, loss of revenue, loss of profits, or loss of data.

To the fullest extent permitted by law, our total liability arising from a specific product or service will not exceed the amount you paid to A1 Doors & Windows for the product or service giving rise to the claim.

These limitations do not apply where liability cannot legally be limited, including any rights or remedies that cannot be waived under applicable consumer law.

34. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless A1 Doors & Windows and its owners, officers, employees, agents, contractors, and service providers from claims, losses, liabilities, costs, and reasonable legal fees resulting from:

• Your unlawful or unauthorized use of the website.
• Your violation of these Terms.
• False or inaccurate information you submit.
• Your infringement of another person’s rights.
• User content you submit.
• Work performed according to inaccurate customer-provided measurements or specifications.

This section does not require you to indemnify A1 Doors & Windows for liability caused solely by A1 Doors & Windows unlawful conduct, gross negligence, or willful misconduct where such limitation is prohibited by law.

35. Force Majeure

We are not responsible for failure or delay caused by events outside our reasonable control, including:

• Natural disasters.
• Fire, flood, earthquake, or severe weather.
• War, terrorism, civil unrest, or government action.
• Epidemics or public-health emergencies.
• Labor disputes.
• Transportation or port interruptions.
• Utility, internet, or communications outages.
• Supplier or manufacturer delays.
• Material shortages.
• Customs delays.
• Changes in law or permitting requirements.

We will use reasonable efforts to communicate material delays and resume performance when reasonably possible.

36. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Subject to applicable consumer-protection laws, any legal proceeding arising from these Terms or the website will be brought in a state or federal court with jurisdiction in Los Angeles County, California.

Nothing in these Terms prevents either party from pursuing a claim in an appropriate small claims court.

37. Informal Dispute Resolution

Before filing a legal claim, you and A1 Doors & Windows agree to make a reasonable good-faith effort to resolve the dispute informally.

Send a written notice describing the dispute and requested resolution to:

A1 Doors & Windows
620 N Brand Blvd, Ste 500
Glendale, CA 91203

Email: info@doorandwindow.store

This section does not prevent either party from seeking urgent injunctive relief, filing a claim before an applicable deadline, or exercising a right that cannot legally be restricted.

38. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or removed, and the remaining provisions will remain effective.

39. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision or any other provision later.

A waiver is effective only when provided in writing by an authorized representative of A1 Doors & Windows.

40. Assignment

You may not transfer or assign your rights or obligations under these Terms without our written approval.

We may assign these Terms in connection with a merger, acquisition, reorganization, asset sale, business transfer, or similar transaction, subject to applicable law.

41. Entire Agreement

These Terms, our Privacy Policy, Return and Refund Policy, applicable written warranty, and any confirmed quote, invoice, sales order, or signed project agreement constitute the agreement between you and A1 Doors & Windows regarding the applicable transaction.

A signed agreement or order-specific document may contain additional terms. If there is a direct conflict, the more specific signed or order-specific provision will control for that transaction.

42. Changes to These Terms

We may update these Terms to reflect changes in our business, website, services, technology, or legal obligations.

The revised Terms will be posted on the website with an updated “Last Updated” date. Changes apply prospectively unless otherwise stated or permitted by law.

Terms in effect when an order is accepted will generally continue to govern that order unless the parties agree otherwise or a legal requirement applies.

43. Contact Us

Questions about these Terms may be directed to:

A1 Doors & Windows
Website: https://doorandwindow.store/
Email: info@doorandwindow.store
Telephone: +1 (818) 726-4588

Office Address:
620 N Brand Blvd, Ste 500
Glendale, CA 91203

Showroom Address:
12628 Raymer St
North Hollywood, CA 91605