Limited Warranty Policy

Last Updated: June 25, 2026

This Limited Warranty is provided by A1 Doors & Windows for eligible products purchased through https://doorandwindow.store/.

This Limited Warranty applies to the original purchaser or original end user of qualifying products installed in residential or commercial applications, subject to the terms, exclusions, conditions, and limitations stated below.

A1 Doors & Windows warrants that covered products will be free from material defects in materials and workmanship that render the product non-serviceable or unfit for its intended use during the following warranty periods:

Residential Applications: Ten (10) years from the Invoice Date.
Commercial Applications: Ten (10) years from the Invoice Date.

For purposes of this Limited Warranty, the “Invoice Date” means the original date shown on the invoice issued by A1 Doors & Windows to the purchasing party.

This Limited Warranty applies exclusively to the original purchaser or original end user. It is non-transferable and may not be assigned to another individual, business, property owner, or occupant.

No distributor, dealer, installer, contractor, employee, agent, or representative is authorized to alter, modify, expand, or extend this Limited Warranty unless the change is made in writing and signed by an authorized representative of A1 Doors & Windows.

1. Warranty Coverage and Available Remedies

When A1 Doors & Windows determines that a covered product has a valid defect in materials or workmanship, A1 Doors & Windows may, at its discretion:

• Repair the defective product or component; or
• Replace the defective product or component with the same product or a reasonably comparable product.

If the original product or component is no longer available, A1 Doors & Windows may provide a similar replacement based on current product availability.

Any repaired or replacement product will remain covered only for the unexpired portion of the original warranty period. Repair or replacement does not restart or extend the original warranty period.

Parts-Only Coverage

Unless expressly confirmed otherwise in writing, this Limited Warranty covers eligible replacement products or components only.

A1 Doors & Windows is not responsible for costs associated with:

• Product inspection or diagnosis by a third party;
• Labor;
• Installation or reinstallation;
• Removal or disposal;
• Painting, staining, finishing, or refinishing;
• Shipping, freight, transportation, or delivery;
• Scaffolding, lifting equipment, or special access equipment;
• Opening, wall, flooring, stucco, drywall, trim, or structural repairs;
• Contractor downtime;
• Project delays; or
• Loss of use.

To the fullest extent permitted by law, A1 Doors & Windows will not be responsible for incidental, indirect, special, or consequential damages arising from the repair, replacement, failure, delay, or use of a covered product.

Access for On-Site Service

When A1 Doors & Windows authorizes on-site warranty service, the claimant must provide safe, timely, and unobstructed access to the product and service area.

The claimant is responsible for removing furniture, personal property, coverings, decorations, security systems, and other obstructions that may interfere with inspection or service.

2. Installation and Product Inspection Requirements

Installation Responsibility

Proper installation is the responsibility of the purchaser, property owner, distributor, contractor, installer, or end user unless installation services are expressly provided by A1 Doors & Windows under a separate written agreement.

A1 Doors & Windows is not responsible for work performed by independent installers, contractors, dealers, distributors, or other third parties.

Warranty coverage may be denied when a product has been:

• Improperly installed;
• Installed contrary to manufacturer instructions;
• Installed without required flashing, waterproofing, drainage, or sill-pan systems;
• Altered, cut, drilled, painted, stained, or modified without authorization;
• Misused, abused, or damaged;
• Improperly stored or transported;
• Poorly maintained; or
• Used for an application for which it was not designed.

Five-Day Delivery Inspection

All products must be carefully inspected immediately upon delivery or pickup.

Missing components, incorrect products, visible defects, shipping damage, structural damage, glass damage, shortages, and other discrepancies must be reported to A1 Doors & Windows within five (5) calendar days of delivery.

Claims should include the order or invoice number, a description of the issue, photographs of the product, photographs of the packaging, and any relevant delivery documents.

Failure to report a visible issue within the five-day inspection period may be treated as acceptance of the product in its delivered condition.

Incorrect products or products with visible damage must not be installed. Installing a visibly damaged or incorrect product may affect or eliminate eligibility for a return, replacement, or warranty remedy.

This inspection requirement does not eliminate any rights that cannot be waived under applicable law.

3. Hardware Replacement Procedure

After the initial five-day inspection period, A1 Doors & Windows may, at its discretion, provide a one-time replacement of eligible defective hardware components without charging for the replacement component itself.

The claimant remains responsible for all shipping, freight, and transportation charges unless otherwise approved in writing.

A valid payment card may be required before replacement hardware is shipped.

The defective hardware must be returned to the designated A1 Doors & Windows facility, in appropriate packaging, within fourteen (14) calendar days after the claimant receives the replacement component.

If the defective hardware is not returned within the required fourteen-day period, A1 Doors & Windows may charge the payment card for the full retail value of the replacement component and any applicable shipping costs.

Providing replacement hardware does not constitute an admission that the original hardware was defective or covered by this Limited Warranty.

4. General Exclusions and Limitations

This Limited Warranty covers qualifying defects in materials and workmanship. It does not cover damage, performance issues, conditions, or variations caused by external factors, improper installation, ordinary use, environmental exposure, or inadequate maintenance.

The following are not considered manufacturing defects and are excluded from coverage unless otherwise required by law.

Structural and Installation Conditions

• Improper, incomplete, or unauthorized installation;
• Installation without a proper sill pan, flashing, waterproofing, or drainage system;
• Water intrusion or water damage associated with missing, improper, or failed sill pans, flashing, waterproofing, roofing, stucco, siding, or surrounding construction;
• Building movement, settlement, vibration, deflection, or structural failure;
• Openings that are not level, plumb, square, properly sized, or structurally adequate;
• Damage caused by over-tightening, improper anchoring, or incorrect fasteners;
• Low-track sliding-door systems installed without adequate weather protection;
• Low-track systems installed without a patio cover extending at least forty-eight (48) inches, where such protection is required;
• Failure of surrounding walls, flooring, framing, foundations, waterproofing systems, or structural components;
• Installation in an application or location for which the product was not designed; or
• Work performed by an independent contractor, installer, dealer, distributor, or other third party.

Environmental and External Conditions

• Normal wear and tear;
• Slight expansion or contraction of aluminum profiles caused by temperature changes;
• Condensation, frost, moisture, or water formation resulting from interior humidity, ventilation conditions, or temperature differences;
• Fire, flood, earthquake, storm, wind, hail, lightning, or other acts of nature;
• Accidents, impacts, abuse, misuse, vandalism, or negligence;
• Exposure to corrosive chemicals, fumes, industrial pollutants, salt, sand, or excessive moisture;
• Damage caused by insects, animals, pets, children, or unauthorized persons;
• Scratches, dents, discoloration, fading, or cosmetic wear arising after delivery;
• Construction debris, concrete, mortar, plaster, paint, dust, or foreign material entering tracks or hardware; or
• Failure to clean, lubricate, adjust, or maintain the product properly.

Glass and Screen Exclusions

• Glass scratches, chips, blemishes, or other visible glass conditions not reported within five (5) calendar days of delivery;
• Glass breakage occurring after delivery or pickup;
• Glass supplied, installed, replaced, or modified by a third party;
• Minor glass imperfections that fall within applicable industry or ASTM standards;
• Optical distortion, roller-wave distortion, bowing, or visual variation associated with tempering or heat treatment;
• Thermal stress, spontaneous glass breakage, or damage caused by applied films, coatings, shades, coverings, heat sources, or uneven temperature exposure, unless specifically covered in writing;
• Torn, punctured, stretched, or damaged screen mesh;
• Screen damage caused by pets, children, impact, misuse, wind, or improper handling; or
• Screens used as safety barriers, fall-prevention devices, or security devices.

Screens are intended primarily to help reduce insect entry and are not designed to prevent falls, provide security, or retain children or pets.

5. Coastal and Saltwater Environments

Products installed in coastal, marine, salt-air, or high-corrosion environments may experience accelerated corrosion, oxidation, discoloration, deterioration, or hardware wear.

Unless specifically covered under a separate written warranty, standard hardware, handle sets, fasteners, tracks, and finishes may not be covered for corrosion or deterioration resulting from coastal or saltwater exposure.

Required Coastal Maintenance

To maintain any applicable limited finish warranty in a coastal environment:

• Exterior aluminum surfaces, hardware, and tracks must be cleaned at least once per month;
• Cleaning must be performed using fresh water, mild soap, and a clean, soft cloth;
• Salt, sand, dirt, moisture, and debris must be removed promptly;
• Tracks and drainage areas must be kept clean and unobstructed;
• Abrasive cleaners, harsh chemicals, steel wool, and corrosive cleaning products must not be used; and
• Maintenance records and photographs should be retained as evidence of compliance.

Custom-color aluminum paint finishes installed in coastal environments are limited to a warranty period of one (1) year from the Invoice Date unless a different period is provided in writing.

Any coastal-environment claim must be submitted within thirty (30) calendar days after the issue first becomes visible or reasonably discoverable.

Failure to follow the required coastal maintenance procedures may result in denial of warranty coverage.

6. Electronic Components Warranty

Electronic and powered components, including electric locks, automated switches, integrated motors, control systems, sensors, and smart-glass components, are covered for ninety (90) days from the original Invoice Date unless a different written warranty is provided.

Electronic-component coverage does not include damage or failure resulting from:

• Improper wiring;
• Incorrect voltage;
• Power surges;
• Water exposure;
• Third-party electrical modifications;
• Unauthorized repairs;
• Incompatible control systems;
• Improper programming;
• Failure to follow installation instructions; or
• Installation performed by an unqualified or non-certified person where professional certification is required.

Batteries, remote-control batteries, and other consumable components may be excluded unless expressly covered in writing.

7. Filing a Warranty Claim

Warranty claims must be submitted in writing by email to:

info@doorandwindow.store

The claim must include:

• The original invoice or order number;
• The date and location of purchase;
• The name of the original purchaser;
• The claimant’s full name;
• The installation or site address;
• The claimant’s telephone number and email address;
• A detailed written description of the claimed defect;
• Clear photographs and, where helpful, videos showing the issue;
• Photographs showing the complete product and installation area;
• Information identifying the installer or contractor, where applicable; and
• Any maintenance, installation, delivery, or inspection documents reasonably requested by A1 Doors & Windows.

Incomplete claims may delay the review process.

A1 Doors & Windows reserves at least thirty (30) calendar days after receiving a complete claim and all requested supporting information to review, inspect, test, and evaluate the product before determining warranty eligibility.

A1 Doors & Windows may require:

• Additional photographs or videos;
• Proof of purchase;
• Proof of maintenance;
• Installer information;
• Access to the product for inspection;
• Return of the affected component; or
• An evaluation by a qualified representative.

The claimant must not remove, destroy, dispose of, repair, or modify the affected product or component before receiving written instructions from A1 Doors & Windows. Failure to preserve the product for inspection may result in denial of the claim.

8. Care and Maintenance Guidelines

Proper maintenance is necessary to preserve product performance and any available warranty coverage.

Frame and Surface Cleaning

Clean frames and finished surfaces using a clean, soft cloth with mild soap and warm water.

Do not use:

• Abrasive pads;
• Steel wool;
• Scrapers;
• Harsh chemicals;
• Solvents;
• Bleach;
• Acid-based cleaners; or
• High-pressure washing equipment.

Immediately remove concrete, mortar, plaster, paint, construction dust, salt, and other corrosive or abrasive materials.

Track and Drainage Maintenance

Vacuum and clean tracks regularly to prevent sand, rocks, dirt, construction debris, and other materials from damaging rollers, locks, weather seals, and drainage systems.

Keep weep holes, drainage channels, and sill areas clear and unobstructed.

Standing water or blocked drainage may cause product damage and water intrusion.

Hardware Lubrication

Apply an appropriate silicone-based lubricant to eligible hinges, rollers, pivot points, tracks, and locking mechanisms at least once per year, or more frequently in coastal, dusty, high-use, or severe-weather environments.

Do not use grease, oil-based products, or lubricants that attract dirt unless specifically recommended by the product manufacturer.

Routine Inspection

Regularly inspect:

• Glass;
• Frames;
• Seals;
• Weather stripping;
• Fasteners;
• Rollers;
• Hinges;
• Handles;
• Locks;
• Screens;
• Drainage openings; and
• Surrounding waterproofing.

Loose, damaged, or deteriorated components should be addressed promptly by a qualified professional.

9. Disclaimer and Limitation of Warranty

This Limited Warranty is the exclusive written warranty provided by A1 Doors & Windows for the covered products unless another written warranty is issued for a particular product.

To the fullest extent permitted by applicable law, any implied warranties, including implied warranties of merchantability or fitness for a particular purpose, are limited to the duration of the applicable written warranty period.

Some states do not allow limitations on the duration of implied warranties or exclusions of incidental or consequential damages. Therefore, certain limitations or exclusions in this Limited Warranty may not apply to every claimant.

This Limited Warranty gives the original purchaser specific legal rights. The purchaser may also have other rights that vary by state.

Nothing in this Limited Warranty limits or excludes any consumer right or remedy that cannot legally be waived.

10. Contact Us

For warranty questions, maintenance assistance, or claim information, contact A1 Doors & Windows directly:

A1 Doors & Windows
Website: https://doorandwindow.store/
Email: info@doorandwindow.store
Telephone: +1 (818) 726-4588

Office Address:
620 N Brand Blvd, Ste 500
Glendale, CA 91203

Showroom Address:
12628 Raymer St
North Hollywood, CA 91605