Return & Refund Policy

Last updated: June 25, 2026

This Return & Refund Policy is provided by A1 Doors & Windows (“Company,” “we,” “our,” or “us”), the owner and operator of www.doorandwindow.store. This policy explains the conditions governing returns, refunds, exchanges, custom orders, and customer responsibilities. By placing an order through our website, you acknowledge and agree to the terms outlined in this policy.

Standard Return Policy

We offer a 30-day return policy on all standard, non-custom items. If you are unsatisfied with your purchase, you must contact our customer service team within 30 days of your delivery date to request an official Return Authorization.

Return Conditions: To qualify for a refund, your returned items must strictly meet the following criteria:

• The product must be completely unused and uninstalled.
• Items must be packed securely in their original factory packaging.
• All associated parts, installation hardware, brackets, and documentation must be included.
• The product must arrive back at our facility in brand-new, resellable condition.

Important Note: Any returns that fail to meet these requirements may be rejected outright or face significant refund deductions.

Return Shipping Responsibilities: The customer is solely responsible for coordinating and paying for return freight shipping. You are also liable for ensuring the products are properly packed and protected against transit damage. We highly recommend using a reputable carrier that offers full shipment tracking and freight insurance, as A1 Doors & Windows is not responsible for items lost or damaged during return transit.

4. Restocking Fees & Non-Refundable Charges

Every eligible return is subject to standard processing deductions to cover handling and administrative costs:

5. Refund Processing Timeline

Once your returned items are delivered back to our facility, our quality control team will inspect them to verify their condition.

• Approval & Timeline: If approved, your refund (minus the restocking, processing, and shipping fees) will be processed within approximately 14 business days.
• Deductions: Any signs of missing hardware, superficial damage, or deviations from our return conditions will result in structural deductions from your final refund amount.

Customers may request cancellation and a refund within 24 hours of placing an order. Approved refunds are subject to a 10% cancellation and administrative fee, which will be deducted from the amount paid.

This 24-hour cancellation policy applies only to orders that have not been shipped or entered production. If an order has already been shipped, it will be handled under our Standard Return Policy. Custom or special-order products cannot be cancelled or refunded once production has begun.

All other eligible returns and refunds remain subject to the return conditions, 25% restocking fee, non-refundable shipping and payment-processing charges, and refund timeline stated in this policy.

6. Installed, Altered, or Refused Shipments

Installed or Modified Products: Products are instantly disqualified from return or refund eligibility if they have been installed (even partially), modified, cut, altered, painted, stained, or damaged post-delivery. If you install a product and subsequently discover an issue, you cannot return it and will be held responsible for frame replacement fees or any associated structural costs.

Shipment Refusals: If you actively refuse a shipment after it has already been dispatched from our warehouse, the order will be handled as a standard return. You will be billed for the return freight costs, the 25% restocking fee, and your original shipping charges will remain non-refundable.

7. Custom Order Policy

Custom doors and windows are manufactured strictly according to your unique architectural specifications. Because these items are tailored specifically for your project, once production begins, they cannot be cancelled, altered, returned, or refunded.

Lead Times: The estimated manufacturing lead time for custom builds ranges from 45 to 65 days, depending on the complexity and design scale of your order.

8. Customer Order Confirmation Responsibility

By submitting your payment, you officially confirm and agree that every detail on the provided invoice is correct, all sizing/specifications are accurate, and your shipping/billing information has been thoroughly verified. It is the customer’s sole responsibility to review the line-by-line invoice details for accuracy before finalizing payment. A1 Doors & Windows will build and ship exactly what is listed on the approved invoice.

9. Contact Us

In case of any questions, you can contact us directly:

A1 Doors & Windows
Website: https://doorandwindow.store/
Email: info@doorandwindow.store
Telephone: +1 (818) 726-4588

Office Address:
620 N Brand Blvd, Ste 500
Glendale, CA 91203

Showroom Address:
12628 Raymer St
North Hollywood, CA 91605